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Frequently Asked Questions


Why can't I sign in to my account?
There could be a couple of reasons why you can't sign in: You've typed the wrong username or password.

Make sure that you don't have the caps lock on. If you've forgotten your password, reset it here (if you're a patient) and here (if you're a doctor).

You haven't activated your account yet. Check your email for the account verification message from our site, and click the link in the message to activate it. If you can't find the email, check your junk folder.
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Finding a Doctor

I know the name of the doctor that I want to see. How can I find them?
Type their name in the search bar located in the side column. If they have an account on our site, they will appear in the search results.
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Booking an Appointment

Do I need to register to search for an appointment?
No, you do not need an account to do a search. However, if you would like to book an appointment, you'll need to sign up for an account. It's painless and completely free.
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How do I book an appointment on your site?
Search for a healthcare professional according to doctor's name or specialty, then click the appointment time that works best for you. Sign in or create an account and follow the on-screen instructions to confirm your appointment and continue to complete an appointment.
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